Appliance
Repair

Mon - Fr: 08 AM - 8 PM, Sat - Sun: 09 AM - 5 PM

When Your Sub-Zero Stops Working

Bluebook
pricing

Guessing —

* Is Not an Option.

5.0

Based on 245 reviews

Philippe G.

4 weeks ago

Den, The repair person, was very professional and friendly and knowledgeable, and did a thorough test of our dishwasher. I would rate his expertise highly.

geni972

4 weeks ago

Had our wine fridge repaired and also our oven!
Was our second opinion and we made the right choice using these guys. Ended up being half what the previous estimate was.
Our repair man, Den was very knowledgeable. Repair was fast. Communication was very good. Will recommend and use again

Sven van der S.

4 weeks ago

Kerry did a great job repairing our oven: he diagnosed the problem quickly and had the right parts on hand so we were able to use the oven right away

Glendon R.

1 month ago

I was very impressed with Prime & Roma’s professionalism, services, & communication. I highly recommend their services.

Joir-dan G.

4 months ago

Was very personable, knowledgeable and efficient in his work! Den also offered to take a look at our grill and hood to make sure things were still working as expected! Will definitely call them again!

Shirley-May S.

5 months ago

As a single female home owner, it’s difficult to get quality support with knowledgeable professionals. Kerry was incredibly patient and took time to explain what was happening. He helped me assess and clean my dryer vents even though he was here to fix my washer.

He is a kind person doing good honest work. I highly recommend working with him and his team. He also has a vision to help support low income clients or those in need. Big heart, highly technical, very fair prices.

Hyunil J.

6 months ago

Kerry did an amazing job repairing our deli equipment. I initially tried to replace the capacitor myself, but it didn’t work. I found Prime Fix Appliances Repair through Yelp and set up an appointment for an initial assessment. Kerry identified the issue within an hour and came back a week later with the necessary part. The price was reasonable, and scheduling the appointment was very easy over the phone. He is very diligent and knowledgeable. Highly recommended!

David T.

7 months ago

Den fixed my O’Keefe & Merritt gas stove. I was impressed with his knowledge. He was professional, friendly and fair. I highly recommend Den for all your appliances! I couldn’t be more happy!

Tamara P.

8 months ago

First, I love this company, because even though it was a Sunday, they responded to my online request for an appointment immediately. Second, I appreciate that they have an online system through which you can schedule an appointment.

Third, and most importantly to me, the technician who came out was efficient, pleasant, considerate of our home and knowledgeable. He was even putting the process of ordering the needed parts into motion as he assessed the problem. He came back within a couple of days with the needed part, and was in and out in 15-minutes!

After 2020 I had a terrible time finding a reliable appliance repair company for our needs; it was one bad experience after another. So, I was a bit skeptical about the service I would receive. But it was great, and now Prime Fix Appliances repair is going to be my shop for all of my appliance issues. Buy with confidence!

Common Sub-Zero Appliance Problems

Why is my Sub-Zero refrigerator not cooling properly?

Cooling loss may be caused by compressor problems, sealed system issues, evaporator failures, airflow restrictions, or refrigerant leaks. Built-in Sub-Zero systems require specialized diagnostics due to their advanced refrigeration design.

Why is my Sub-Zero freezer not freezing?

Freezer temperature issues often involve evaporator systems, defrost components, airflow restrictions, or failing temperature sensors.

Why is my Sub-Zero refrigerator running constantly?

Continuous operation may indicate dirty condensers, refrigerant loss, failing door seals, airflow problems, or thermostat-related issues.

Why is my Sub-Zero refrigerator leaking water?

Leaks are commonly caused by clogged drain systems, frozen defrost lines, damaged water valves, or condensation buildup inside the appliance.

Why is my Sub-Zero ice maker not making ice?

Ice maker failures may involve water inlet valves, frozen fill tubes, filtration issues, control boards, or damaged ice maker assemblies.

Why is my Sub-Zero refrigerator making unusual noises?

Buzzing, humming, rattling, or clicking sounds may indicate failing fans, compressor strain, airflow obstructions, or internal mechanical issues.

Why is frost building up inside my Sub-Zero appliance?

Excess frost buildup may result from damaged door seals, airflow restrictions, defrost system failures, or sensor malfunctions.

Why is my Sub-Zero appliance showing error codes?

Error messages often indicate sensor failures, communication issues, control board malfunctions, or cooling system problems requiring professional diagnostics.

Why should Sub-Zero appliance problems be diagnosed professionally?

Sub-Zero appliances use advanced built-in refrigeration systems, dual-compressor technology, and precision cooling controls that require specialized repair expertise and accurate diagnostics.

THIS IS NOT A GENERAL REPAIR SERVICE

This Is Not a General Appliance Repair Company.

We don’t repair everything.

We don’t rotate technicians.

We don’t experiment on premium systems.

This service exists for one reason ❤️

to repair Sub-Zero appliances the way they were designed to be repaired.

WHAT WE ACTUALLY WORK ON

What We Touch — And What We Don’t.

Our focus is narrow by design. Precision matters more than volume.

Sub-Zero

Refrigerators

Sub-Zero

Ice Makers

Sub-Zero

Wine Coolers

Sub-Zero

Cooling Systems

Sub-Zero

Undercounter Refrigeration

Sub-Zero

Freezers

If something is outside our specialization, we say it upfront.

THIS IS WHERE TRUST IS USUALLY LOST

This Is Usually the Moment Trust Breaks.

When the final price is higher than the estimate.

When a different technician arrives than the one who inspected the appliance.

When responsibility disappears after the visit.

This service was built to remove these moments entirely.

TRUST TRUST

Signs Your Sub-Zero Appliance Needs Service.

Sub-Zero refrigeration systems are engineered for precise temperature control and food preservation. Changes in cooling performance, airflow, frost buildup, or compressor behavior may indicate developing issues that require professional attention.

Signs Your Sub-Zero Refrigerator Needs Repair

• Refrigerator is not cooling properly

• Food spoils faster than usual

• Temperature fluctuates unexpectedly

• Refrigerator runs constantly

• Unit becomes unusually noisy

• Water leaks under the refrigerator

• Interior feels warmer than normal

• Condensation forms inside the unit

Signs Your Sub-Zero Freezer Needs Service

• Freezer stops maintaining temperature

• Frost buildup increases rapidly

• Ice cream becomes soft

• Freezer runs continuously

• Ice forms around drawers or doors

• Freezer fan becomes noisy

• Door seal no longer closes tightly

Signs Your Sub-Zero Ice Maker Needs Repair

• Ice maker stops producing ice

• Ice production becomes very slow

• Ice cubes are unusually small

• Water leaks near the ice maker

• Ice develops unusual odor or taste

• Ice dispenser stops functioning properly

Signs Your Sub-Zero Wine Cooler Needs Service

• Wine cooler is not maintaining temperature

• Cooling cycles become inconsistent

• Excess moisture appears inside

• Compressor runs constantly

• Wine cooler becomes noisy

• Temperature display behaves erratically

Signs Your Sub-Zero Sealed System May Need Attention

• Refrigerator no longer reaches set temperature

• Compressor runs continuously

• Interior feels humid or warm

• Frost accumulates unexpectedly

• Cooling performance gradually declines

• Unit struggles during warmer weather

When to Schedule Sub-Zero Appliance Service

• Early service can help prevent compressor strain, sealed system damage, cooling loss, and expensive long-term repairs.

• Professional diagnostics are especially important for built-in luxury refrigeration systems designed for continuous operation.

EXPERTISE WITHOUT THE THEATER

Expertise Without Scripts. Or AI.

Our specialists are trained through real-world diagnostics — not autogenerated manuals or scripted checklists.

HOW IT ACTUALLY HAPPENS

What Happens After You Submit a Request.

STEP 1

Request Is Logged

Your request is submitted through our system and reviewed before assignment.

Step 2

A Certified Sub-Zero Specialist Is Assigned

A certified specialist with direct experience on Sub-Zero appliances is assigned. No rotation.

Step 3

On-Site Estimate With Clear Pricing

The expert provides an on-site estimate based on standardized Bluebook pricing before any work begins.

STEP 4

Repair by the Same Expert

The same specialist who completed the estimate performs the repair.

STEP 5

Documentation and Warranty Stored

Service details, warranty, and history are documented for future reference.

You know who is coming — before anyone arrives.

YOU KNOW WHO’S COMING. AND WHY.

Who Enters Your Home Matters.

After booking, you receive a photo and profile of the expert assigned to your visit.

Every visit is handled by a verified professional.

The same expert who performs the estimate completes the repair.

PRICING WITHOUT ZIP CODES

No ZIP Codes. No Guessing. No Games.

Your address does not change the price. The complexity of the work does

TOOLS ARE NOT A DETAIL

The Right Tools Are 80% of the Result.

Premium appliances are engineered with precision. Generic tools don’t belong near them.

REPAIR THE CAUSE — NOT THE VISIT

Fixing the Cause Matters More Than Finishing Fast.

Temporary fixes lead to repeat visits . Repeat visits lead to higher costs.

Our goal is not to come back next month —
it’s to make sure you don’t need us again for the same issue.

CERTIFIED MEANS DOCUMENTED

Certification Is Not a Badge. It’s Proof.

Every repair is handled by licensed and certified specialists.

CERTIFIED CERTIFIED

RESPONSIBILITY IS NOT OPTIONAL

If Damage Occurs — It’s Covered.

Insurance exists for the situations nobody wants to discuss — but professionals plan for.

PRIVACY & DISCRETION

Discretion Is Part of the Service.

Some of our clients value privacy as much as results.

Some Clients Prefer to Prevent Problems.

MAINTENANCE — FOR THOSE WHO PREFER CONTINUITY

Priority scheduling

Dedicated phone line

Personal dispatcher

Preferred technician selection

Access to service history and materials

Exclusive service conditions

FAQ

Questions we’re asked before almost every visit

Will the same technician handle the entire process?

Yes. The expert who performs the estimate completes the repair.

Are your technicians insured individually?

Yes. Both the company and each technician carry insurance coverage.

Can I request an NDA?

Yes. NDA is available upon request before the visit.

Is pricing affected by my location or property value?

No. Pricing is based on standardized Bluebook data, not ZIP codes.

Are your experts English-speaking?

Yes. Clear communication is a baseline requirement for our service.

What if I’m not comfortable with the assigned expert?

Concerns can be addressed before the visit. Transparency comes first.

NO PRESSURE

If Your Sub-Zero Appliance Requires Attention.

Start with a request. Everything else is explained before any work begins.