This Privacy Policy explains how we collect, use, disclose, and protect information when you visit this website and submit a service request. This website is operated for appliance repair services in the San Francisco Bay Area. Where this Policy refers to “we,” “us,” or “our,” it refers to the operator of this website (the “Service Provider”). If you need a named entity for compliance or vendor onboarding, you may reference Prime Fix.

1. Who We Are and How to Contact Us

If you have questions about this Privacy Policy or your information, contact us:

• Phone: (650) 899-6363
• Email: primefix.appliance@gmail.com
• Address: 95 3rd Street, 2nd Floor, San Francisco, CA 94103

2. Information We Collect

We may collect the following categories of information:

2.1 Information you provide

• Contact details such as name, phone number, email address, and preferred method of communication.
• Service request details such as appliance brand/category, issue description, photos you upload, and service address.
• Scheduling and service preferences such as preferred dates/times and technician preferences (if applicable).
• NDA / confidentiality requests and related documents you submit (if you choose to provide them).

2.2 Information collected automatically

• Device and usage data such as IP address, browser type, operating system, language settings, pages viewed, and approximate location based on IP.
• Cookies and similar technologies used to help the website function, remember preferences, and understand usage patterns.

2.3 Information from third parties

If you submit a request through our embedded or linked scheduling/CRM system, we may receive information from that provider in connection with your request.

3. How We Use Your Information

We use information for the following purposes:

• To provide service — review your request, schedule visits, perform diagnostics and repairs, and maintain service history.
• To communicate with you — confirmations, updates, changes, and follow-ups related to your request.
• To provide estimates and documentation — including pricing, invoices/receipts where applicable, and warranty/service records.
• To operate and improve the website — performance, troubleshooting, analytics, and user experience improvements.
• To protect safety and prevent fraud — security monitoring, abuse prevention, and verification when necessary.
• To comply with legal obligations — recordkeeping, dispute resolution, and lawful requests.

4. Legal Bases for Processing (California / U.S. Visitors)

Depending on the context, we process information to perform services you request, to operate our business, and for legitimate operational purposes such as security and website performance. Where required, we process information based on your consent (for example, certain cookies).

5. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers — vendors that help operate the website, communications, analytics, scheduling, CRM, payments, or customer support.
• Scheduling/CRM platform — when you submit a request through our embedded or linked booking forms, your information is processed by that provider to manage your request.
• Professional advisors — legal, accounting, or insurance advisors when necessary for legitimate business purposes.
• Legal and safety — to comply with law, enforce agreements, protect rights, prevent fraud, and respond to lawful requests.
• Business transfers — in connection with a merger, acquisition, or asset sale (information may be transferred subject to this Policy).

6. Booking / CRM (Workiz)

We use an external booking/CRM platform to receive and manage service requests and scheduling. When you submit a request, your information may be processed by that provider. Please review their privacy practices directly on their website.

7. Confidentiality and NDA Requests

Some clients require discretion prior to service. If you submit an NDA request or confidentiality documents, we use that information only to evaluate, execute, and operate service under the requested confidentiality terms. Access to such information is limited to operational necessity.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate the website and understand usage. These may include:

• Essential cookies required for core website functionality.
• Preference cookies to remember settings (where applicable).
• Analytics to understand how visitors use the site and improve performance.

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

9. Data Retention

We retain information for as long as needed to provide services, maintain service records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and operational requirements.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Your Privacy Rights (California)

If you are a California resident, you may have rights under applicable privacy laws, which may include:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of certain personal information (subject to legal exceptions).
• The right to correct inaccurate personal information.
• The right to opt out of the “sale” or “sharing” of personal information, if applicable (we do not sell personal information).
• The right not to be discriminated against for exercising your privacy rights.

To submit a request, contact us using the details in Section 1. We may need to verify your identity before fulfilling requests.

12. Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

13. International Visitors

If you access this website from outside the United States, your information may be processed and stored in the United States where privacy laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision. Your continued use of the website after changes means you accept the updated Policy.

15. Contact

For privacy questions or requests, contact:

• Phone: (650) 899-6363
• Email: primefix.appliance@gmail.com
• Address: 95 3rd Street, 2nd Floor, San Francisco, CA 94103